Returns, Refunds & Satisfaction Policy

Your Satisfaction Matters

Every Gavi Essentials body butter is handcrafted specifically for you using thoughtfully selected organic ingredients.

Because each order is prepared with care, we want you to feel confident in your purchase. If something isn't right, we'll do our best to work with you toward a fair and reasonable solution.

Handcrafted for You

Since every body butter is made to order, we ask that customers review product descriptions, ingredient lists, and sizing information before placing an order.

If you have questions before purchasing, we're always happy to help.

Due to the Nature of Our Products

For the safety of all our customers, opened or used body care products cannot be returned or resold.

This policy helps ensure that every customer receives products prepared under the highest standards of care and hygiene.

If Your Order Arrives Damaged

If your package is damaged during shipping or arrives with an issue related to packaging or fulfillment, please contact us within 48 hours of delivery.

To help us evaluate the situation, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We'll review each situation individually and work toward an appropriate resolution.

Incorrect Orders

If you receive the wrong item, please let us know as soon as possible.

We'll work promptly to correct the error.

Allergies & Skin Sensitivities

Because every person's skin is unique, we encourage customers to carefully review ingredient lists and perform a patch test before first use.

Individual skin reactions do not necessarily indicate that a product is defective and therefore may not qualify for a refund.

Refunds

Approved refunds, when applicable, will be issued to the original method of payment.

Processing times may vary depending on your financial institution.

Our Commitment

Our goal is never simply to complete a transaction.

Our goal is to earn your trust.

If a genuine problem arises, we'll listen carefully, communicate honestly, and do our best to make things right whenever reasonably possible.

That's part of our commitment to helping you...

Glow Without Compromise.